🐾 Maple's Scoop FAQ

We believe in keeping things simple and transparent. Here are the answers to our most common questions. If you need anything else, feel free to reach out through our Contact Us form. We’re always happy to help.

ORDERS

How do I place an order?

Simply browse our products, add your favorites to cart, and proceed to checkout. You'll receive an order confirmation once your purchase is complete.

Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of purchase. After that, orders are processed quickly and cannot be changed.

I didn't receive my order confirmation—what should I do?

Please check your spam/junk folder first. If you still don't see it, contact us at hello@maplesscoop.com or through our Contact Us form and we'll resend it.

SHIPPING

How long does shipping take?

Shipping times vary depending on your location and the product. Most orders are processed within 2–5 business days, and shipping typically takes 7–15 business days.

Do you offer tracking?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package.

Do you ship internationally?

Yes, we ship worldwide! Shipping times may vary depending on the destination.

RETURNS & REFUNDS

Do you accept returns?

No. At this time, all sales are final and we do not accept returns. Please review all product details, sizing, personalization, and order information carefully before completing your purchase.

Do you offer exchanges?

No, we currently do not offer exchanges. If you would like a different item, size, color, or style, a new order will need to be placed.

Do you offer refunds?

No. Since all sales are final, we do not offer refunds once an order has been placed.

What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or you received the wrong item, please contact us within 5 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and determine the best resolution.

PRODUCTS

Are your products safe for dogs?

Yes! We carefully source products designed with your dog's safety and comfort in mind. Always supervise your pet during use and ensure the product is suitable for their size and behavior.

Why does my item look slightly different from the photos?

We do our best to display accurate images, but slight variations in color or design may occur due to lighting, manufacturing updates, or screen settings.

Do you restock sold-out items?

Some items are restocked, while others are limited releases. If you see something you love, we recommend grabbing it while it's available!

CONTACT & SUPPORT

How can I contact you?

You can reach us anytime at hello@maplesscoop.com or by completing our Contact Us form. We typically respond within 24–48 business hours.

What if I entered the wrong shipping address?

Please contact us immediately. If your order hasn't shipped yet, we'll do our best to update it.

If you have any other questions, don't hesitate to reach out—we're here to help you and your pup!